Your information, your choices.

Soothe Note is a product operated by Teddy Aaron Ventures LLC, a Connecticut limited liability company based in Greenwich, Connecticut, United States. In this policy, “Soothe Note” refers to the company’s Soothe Note app, website, caregiver-sharing features, support communications, and related services.

Depending on the features you choose to use, Soothe Note may handle:

• Email addresses, account IDs, authentication records, and security information
• Health information you enter, such as symptoms, medications, moods, vitals, appointments, treatment details, journal entries, private notes, transcripts, and care-coordination information
• Caregiver connections, sharing activity, caregiver pings, and limited patient summary information used for coordination
• Voice recordings processed for transcription and journal audio recordings you choose to save
• Information you submit when requesting an AI-assisted clinician summary
• Technical information such as IP address, device or browser type, diagnostic logs, errors, and which features are used
• Messages and other information you send through email or a Soothe Note contact form
• Saved journal audio and related file metadata stored through supported cloud features

Soothe Note does not currently provide photo, video, or document uploads and does not intentionally collect your name, birth date, phone number, precise location, profile photo, contacts, Apple Health information, wearable data, or medical records directly from a healthcare provider.

Soothe Note is local-first. When you are signed out, treatment-life information is generally stored on your device. When you create or sign in to an account, supported information is synchronized through Supabase so it can be available across supported features and connected devices. Journal entries and private notes stored through cloud sync are encrypted. Device backups and operating-system settings are controlled by you and your device provider.

Soothe Note uses information to:

• Create, authenticate, and secure accounts
• Provide local storage, optional cloud synchronization, and other requested app features
• Save and display records you choose to enter
• Provide integrated voice transcription and AI-assisted clinician-summary features
• Connect patients with caregivers they authorize
• Understand which features are used without using health content for advertising analytics
• Diagnose errors, prevent misuse, maintain security, and improve reliability
• Provide support, answer privacy requests, and comply with legal obligations

Soothe Note uses Groq to provide voice transcription and AI-assisted clinician-summary features. When those features operate, Groq receives the voice recording, transcript, or relevant health information needed to return the output. Zero Data Retention is enabled for customer inputs and outputs, and Soothe Note does not permit that content to be used for AI-model training.

AI-generated transcripts and summaries may be incomplete or inaccurate. Review them before relying on or sharing them. They are not medical advice.

A patient may choose to connect one or more caregivers using a randomly generated six-character sharing code. A connected caregiver receives read-only access to shared patient records, which may include check-ins, symptoms, mood, energy, medications, appointments, vitals, care details, and limited summary information. Caregivers do not receive access to private journal text or saved journal voice recordings. A caregiver may add limited coordination content, including caregiver pings and care-handoff notes. Sharing codes do not currently expire automatically and may connect more than one caregiver. A patient can revoke caregiver access at any time, and revocation takes effect through the service immediately.

Only share a caregiver code with people you trust. A caregiver may be able to photograph, screenshot, or otherwise copy information displayed on their device.

Soothe Note uses service providers to operate Soothe Note, including:

• Supabase for authentication emails, optional cloud sync, databases, storage, and serverless functions
• Groq for user-requested AI summaries and voice transcription
• Vercel for website hosting, deployment, and limited website performance and usage measurement
• Stripe for payment and subscription processing if you purchase Soothe Note Plus
• Apple for App Store distribution and device-level services selected by the user

These providers process information for their service-related purposes under their own contractual and legal obligations. Soothe Note does not currently use third-party advertising trackers, a third-party crash-reporting SDK, or a third-party push-notification provider.

Authorized Soothe Note personnel may have limited technical access to stored information when reasonably necessary to provide support, maintain security, investigate a problem, operate the service, respond to a privacy request, or comply with law. Access is limited to people who need it for those purposes.

Soothe Note does not sell personal information or health information. Soothe Note does not use personal or health information for targeted advertising, cross-app tracking, or sharing with data brokers. Limited technical and feature-usage information may be used to understand performance and reliability. Soothe Note does not intentionally use the content of symptoms, medications, journal entries, saved audio, or AI inputs for advertising analytics.

Account information, synchronized health information, and saved journal audio generally remain until you delete them or request deletion. A clinician-summary cache stored on your device may remain for up to three days. Support emails and contact-form correspondence are generally retained for up to 12 months. AI-provider records, technical platform logs, payment records, and deleted information in restricted backups may remain for the periods required by provider settings, security needs, payment obligations, legal requirements, and normal backup rotation.

Depending on where you live, you may have the right to:

• Confirm whether Soothe Note processes your personal information
• Access and correct your information
• Export available health information in the formats offered by the app
• Delete some information or your entire account
• Withdraw consent where applicable and stop using account, cloud, or AI features
• Object to or restrict certain processing where applicable
• Appeal a decision about a privacy request by replying to our response

Submit a request through a Soothe Note contact form or email team@soothenote.com. We generally respond within two business days, although legally permitted response periods may be longer. We may verify your identity before completing a request.

You can delete your account from Soothe Note settings or contact us for help. We aim to complete a verified emailed deletion request within seven days. When the account-deletion process succeeds, Soothe Note removes active account data, synchronized health entries, saved journal audio, caregiver connections, and related AI usage records from active app systems and clears local app data on that device. Some information may remain temporarily in restricted backups, security records, payment records, provider logs, or support correspondence where required for security, legal compliance, payment obligations, or normal backup rotation.

Deleting an account ends active caregiver access but cannot delete screenshots, exports, or other copies another person made before access ended.

Soothe Note uses administrative, technical, and organizational safeguards designed to protect information. Information is encrypted in transit and cloud-stored information is encrypted at rest. Sensitive journal entries and private notes are additionally encrypted for cloud storage. No storage or transmission method can be guaranteed completely secure. Protect your device, account credentials, and caregiver sharing codes.

If Soothe Note discovers unauthorized access to or disclosure of protected information, it will investigate and provide notices to affected people, regulators, or others when required by applicable law, including health-data breach laws that may apply to consumer health apps.

Soothe Note is intended for people age 13 and older. Soothe Note does not knowingly collect personal information directly from a child under 13. If you believe a child under 13 has provided personal information, contact us so we can investigate and delete it as appropriate. Additional age and consent requirements may apply based on a user's location.

Soothe Note is based in the United States and is offered to users worldwide where the service is available. Features, app-store availability, and legal rights may vary by country or region. Information processed through cloud, payment, or AI features may be transferred to and processed in the United States. Depending on where you live, local privacy and consumer-protection laws may provide additional rights.

Soothe Note is currently offered as a consumer-directed app. Soothe Note does not currently receive patient records directly from hospitals or healthcare providers, does not automatically send app information to a provider, and has not entered into a HIPAA business associate agreement. This policy does not represent that use of Soothe Note is governed by HIPAA.

Soothe Note may disclose information when reasonably necessary to comply with law or valid legal process, investigate fraud or security incidents, protect users or the public, enforce applicable terms, or complete a financing, merger, acquisition, reorganization, or sale of assets. Where required, affected users will be notified of a material change in who controls their information.

We may update this policy as Soothe Note changes. The revised policy will display a new last-updated date, and material changes will be communicated through the app, website, email, or another appropriate method when required. Soothe Note is based in Greenwich, Connecticut, United States. For privacy questions or requests, email team@soothenote.com.